Shipping policy

REMAURA PTY LTD

Shipping Policy

Last updated: June 2026

ORDER PROCESSING

Please allow up to 2 business days for your order to be processed after it is placed. You will receive a confirmation email once your order has been dispatched.

ESTIMATED SHIPPING TIMES

Once your order has been processed and dispatched, estimated delivery times are as follows:

Australia: 2–10 business days

International: 5–12 business days

HOLIDAY SEASON

During the holiday season, please allow additional time for dispatch, shipping and transit. We are working as hard as we can to get your order to you as quickly as possible and we thank you for your patience and support during this time.

If you have any questions regarding your order during the holiday period, please contact us at hello@remaurasleep.com.

INTERNATIONAL ORDERS — TAXES & CUSTOMS

Please note that taxes and duties may be charged for international orders. All applicable customs and import duties, fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order requires these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, may delay or reject delivery.

If you refuse to pay any additional fees, your package will be returned to us and you will be refunded the cost of your order minus any return shipping charges incurred by Remaura Pty Ltd from the carrier.

MISSING OR LATE SHIPMENTS

Once your order has been dispatched from our warehouse, the customer is responsible for tracking and following up on any late or missing shipments. If your order has not arrived by the estimated delivery date, please contact Australia Post directly with your tracking number.

If you need further assistance, you are always welcome to reach out to us at hello@remaurasleep.com and we will do our best to help.

CONTACT US

For any questions about your shipment or delivery, please get in touch with our team:

Remaura Pty Ltd

Email: hello@remaurasleep.com

Website: remaurasleep.com