Refund policy

REMAURA PTY LTD

Return & Refund Policy

Last updated: June 2026

30-NIGHT GUARANTEE

We stand behind the Hushband with a 30-Night Guarantee. If you have genuinely used the band as directed for 30 nights and it has not woken you reliably, contact us at hello@remaurasleep.com and we will assess your return request.

To qualify for a refund under our 30-Night Guarantee, we’ll ask you a few questions about your experience to confirm the band was used as directed. If you meet the criteria, your refund will be processed.

Guarantee qualification criteria (fine print):

To be eligible for a refund under the 30-Night Guarantee, the customer must have: (1) worn the Hushband consistently for a minimum of 30 nights; (2) utilised all three available alarm settings on the band — meaning three separate alarms were set and active, giving the band three separate opportunities to wake the wearer each morning; and (3) tested both vibration intensity levels. Refund requests where only one alarm was set, or where the band was not worn consistently, may not qualify. Remaura Pty Ltd reserves the right to ask reasonable questions to confirm the band was used as directed before approving a refund.

STANDARD RETURNS

Outside of the 30-Night Guarantee, you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unworn, unused, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at hello@remaurasleep.com. We will assess your request and, if accepted, provide you with a return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately at hello@remaurasleep.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including custom or personalised products and items that have been used beyond the scope of our 30-Night Guarantee trial. Please get in touch if you have questions or concerns about your specific order.

EXCHANGES

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Contact us at hello@remaurasleep.com to get the process started.

REFUNDS

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@remaurasleep.com.

CONTACT US

For any questions about your return, refund, or the 30-Night Guarantee, please reach out to our team:

Remaura Pty Ltd

Email: hello@remaurasleep.com

Website: remaurasleep.com